Network Engineer, Operations

About the Role

We are seeking a Network Engineer, Operations to join a dynamic Network Operations team responsible for maintaining and supporting critical network infrastructure. This role requires strong troubleshooting skills, operational discipline, and the ability to work collaboratively in a fast-paced, 24/7 environment.

Key Responsibilities

• Monitor, maintain, and troubleshoot live production network infrastructure
• Configure, administer, and support Cisco and Juniper routers and switches
• Perform firmware updates, hardware maintenance, and software upgrades
• Diagnose and resolve network performance issues across Layer 3 environments
• Troubleshoot circuit issues, including both commercially lit services and dark fiber
• Support network security configurations including ACLs, firewalls, and intrusion detection systems
• Prepare and communicate maintenance notifications and outage announcements
• Document activity and updates through ticketing systems, ensuring clear and accurate communication
• Collaborate with internal teams and external vendors (hardware providers, telecom partners) via phone, email, and messaging platforms
• Participate in shift rotations, including evenings, weekends, and overnight coverage

Key Success Factors

• Strong analytical thinking with the ability to troubleshoot complex issues independently
• Effective communicator across multiple channels (tickets, calls, messaging platforms)
• Ability to manage and prioritize multiple high-impact incidents simultaneously
• Sound judgment in issue resolution and escalation to leadership when necessary
• Proactive risk assessment and mitigation to minimize network impact
• Commitment to continuous improvement and achieving defined objectives and key results (OKRs)
• Collaborative mindset with a focus on team success and knowledge sharing
• Strong understanding and application of network security and privacy best practices

Required Qualifications

• 2+ years of experience in:
  • Network operations supporting production environments, OR
  • Technical support role working with customers via phone and ticketing systems
• Hands-on experience with Cisco and/or Juniper networking equipment
• Experience with Layer 3 routing protocols
• Proven ability to troubleshoot real-time network and routing issues
• Experience installing, upgrading, and securing network infrastructure
• Knowledge of:
  • Network security principles
  • ACL configuration
  • Firewalls and intrusion detection systems

Preferred Qualifications

• Industry certifications such as Cisco CCNP or JNCIA-SP
• Experience with:
  • BGP and advanced routing protocols
  • MPLS-SR and L2VPN technologies
  • DWDM / optical transmission systems
• Background in network design, configuration, and operations
• Experience working in higher education, research, or large-scale distributed environments

Work Environment

• 24/7 operations environment requiring flexibility in scheduling
• Rotating shifts, including weekends and overnight support
• Collaborative team-oriented culture focused on operational excellence